What forms of payment can I use?
We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service.
Will I get a receipt when I order?
Yes. As soon as your order is placed, you will view a receipt page with your order confirmation number. You will have the option to print this page. A copy of your receipt will also be emailed to the email address that you specified on your order. A paper copy of your receipt will be placed within your package as well.
Can I return a salon purchase to your online store?
At this time, we can not accept salon purchases returned to our online store.
Can I return a Clean Start online purchase to a salon?
No. It is very unlikely that any salon will be able to accept returned items that were purchased through our online store.
Do you ship internationally?
No. At this time we do not offer international shipping. We can not accept credit cards with international billing or shipping addresses.
Do you ship to APO/FPO?
No. At this time we do not offer shipping to APO/FPO.
Do you ship to PO boxes?
No. Our shipping provider (UPS) does not allow.
We offer FREE STANDARD SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $9.25 for UPS Ground. Our only shipping option is UPS Ground.
Business Days: Monday - Friday, excluding federal holidays within the United States.
Processing Time: Orders received between Monday and Friday are processed the same day or by the end of next business day. Orders received on Saturday and Sunday will be processed by end of day Monday.
General Delivery Times
UPS Ground delivers Monday - Friday.
Hawaii & Alaska
For shipments to Hawaii & Alaska we offer UPS (Ground) services.
P.O. Box
We regret that we do not currently offer services to P.O. Box addresses.
We’ll issue you a full refund to your credit card for the price of any item that you return if your return is received within 30 days of the PURCHASE date. After the 30 days have passed, you will not receive a refund. The credit for your returned items cannot be exchanged for cash or for another product. Please make sure to enter all of your information, including your e-mail address and/or login information. We regret that we are unable to refund original shipping costs.
Your refund or exchange will be processed immediately when we receive your returned package. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
return and exchanges by mail
We’ll gladly accept returns for any cleanstart.dermalogica.com products upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. All returns must be pre-approved before returning. Please follow the simple instructions below:
- To make it easy, place the unused item in its original condition into original shipper packaging to ship your product.
- Contact our Returns Department at 1-800-954-FACE (3223), option 3 for Returns, to obtain your RMA (Return Merchandise Authorization). Give the customer service representative the item number and quantity of the product(s) you want replaced or credited.
- You will receive two e-mails: one with your Electronic Return Label and another with a questionnaire and a summary of the RMA transaction for your records. Should you not have access to e-mail, we will mail these to you via the US Postal Service.
- Please complete the questionnaire and enclose it in the box with the items you would like replaced or credited. This questionnaire must be shipped back with your products in order for a replacement or credit to be issued.
- Simply cover or remove the original address labels and place the return label on outside of package.
- Please mail your package to:
Dermalogica
Customer Service Returns Department
1535 Beachey Place
Carson, CA 90746
- Once your package is ready to be returned, take it to the nearest UPS store. Once we receive your returned product(s) and the questionnaire, we will issue your replacement or credit immediately.
- All RMAs are valid for only 30 days.
- Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.
- Returned goods will not be accepted after 30 days from date of purchase.
Please do not hesitate to call our Returns Department if you have any questions or comments. They can be reached at 1-800-954-FACE (3223), option 3.