What forms of payment can I use?
We accept all major forms of credit cards including Visa, MasterCard, American Express, and Discover.
Will I receive confirmation of my orders?
Yes, you will receive an e-mail confirmation generated immediately upon successful order submission. You will also receive a follow up e-mail containing tracking information when your order is shipped.
Can I place an order outside the United States?
Unfortunately, we cannot accept credit cards with international billing or shipping addresses on buy.dermalogica.com.
How do you manage back orders; does it show a back order; can I delete a back order?
As items are added into your basket, inventory is checked and in the situation where no inventory is available, you will have the opportunity to remove the item or add the item to be fulfilled upon inventory being available. Once an order has been placed, you will not have the opportunity to change the order within the eCommerce application, and item will be shipped when it’s back in stock.
What if I need help or have a technical issue?
If you have a question not addressed by this FAQ, please e-mail us here or call Dermalogica Customer Service at (800) 345-2761. Our hours of operation are 6:00 am to 5:30 pm (PST).
What are my shipping options?
All orders ship UPS, sorry no PO boxes. We are pleased to offer consumers:
Ground (Orders of $50 and over): Free*
Ground (Orders under $50): $8.00
2nd Day: $11.00
Next Day: $35.00
All orders are processed and shipped within 24 hours of purchase. Any orders placed on weekends or holidays will be shipped the next available business day. Tracking information will be sent via e-mail upon shipment of goods. Shipping charges are subject to change without notice.
Do you ship internationally?
No, we do not offer international shipping. We cannot accept credit cards with international billing or shipping addresses.
Do you ship to APO/FPO?
No, we do not offer shipping to APO/FPO.
* Alaska and Hawaii are not eligible for free ground shipping and subject to different shipping rates.
Can I return a salon purchase to your online store?
No, unfortunately, we cannot accept salon purchases returned to our online store.
Can I return a Dermalogica online purchase to a salon?
No, you can only return your buy.dermalogica.com purchases to us.
How can I return or exchange my purchase from buy.dermalogica.com?
Please visit our returns page.
How do I place orders?
It’s fast and easy to place orders for Dermalogica. First, go to the Dermalogica Business Center: visit http://professional.dermalogica.com. Once you access the Business Center through your account, click on the buy.dermalogica.com link. You will then see easy to follow, step-by-step instructions on how to place your first order.
Do I have to access buy.dermalogica.com through the Business Center?
Yes, to access the Dermalogica Business Center, and the B2B site, you need to have a Dermalogica Business Center account. If you have not established a Dermalogica Business Center account, it takes just two minutes, and will give you access to buy.dermalogica.com and powerful tools proven to help grow your business.
What pricing and discounts are applied?
The pricing you receive online mirrors the pricing you would receive when calling Dermalogica Customer Service to place an order.
Can I use Derm Dollars online?
Yes, if your cart contains products (samples or support material) where Derm Dollars can be redeemed, and you have Derm Dollars available to spend, you will automatically be given the opportunity to redeem Derm Dollars during the check out process.
May I apply Product Credit Vouchers, Credits, or complete returns on buy.dermalogica.com?
For these special instances, you will need to continue to call Dermalogica Customer Service.
How can I manage different bill to/ship to addresses?
You will not be able to create new shipping addresses, in order to help us minimize diversion and control resale. Customer Service or your Dermalogica Business Consultant can assist you in maintaining shipping addresses contained in our system. In the situation where your account does have multiple shipping addresses, you will have the ability to select which address product can be sent to.
What if I need help or have a technical issue?
If you have a question not addressed by this FAQ, please call Dermalogica Customer Service at (800) 345-2761. Our hours of operation are 6:00 am to 5:30 pm (PST).